Category: Epic games refund policy reddit

To request a refund, sign in to your Epic Games account here and follow the steps below. You can find the Epic Games Store refund policy here. You will receive a confirmation notice at the top of your screen letting you know the refund has been completed. By default, purchases are refunded to the original payment method, but this may not always be possible depending on what you used. Please contact your payment provider or bank for more information about when your refund may be available to you.

If you want to cancel a refund request, please follow the steps in this article. How do I request a refund for an Epic Games Store purchase? On your Account page, click on Transactions also called Payment History.

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Find the game you would like to refund. Click to expand the order and to see Playtime. If the game is eligible for a self refund, there will be a Request Refund button. Select the reason for the refund in the pop-up window. Click Confirm Refund. How do I request a refund for a purchase made through the Windows 10 App Store?

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Why was an item removed from my account in Fortnite? How can I cancel my Epic Games Store refund request? Can't find what you are looking for? Let us know how we can help you.Check out our warranty policies for more help.

When you play a game for the first time, you want it to rock — to be worth all you spent on it. We want that, too. Review the full Great Game Guarantee policy details on origin. Request a refund right here on EA Help. If you have games that qualify for a refund, you can complete and submit the refund request form. Check the status of your return in your Order History on the order summary page. For some other payment methods, including BoaCompra, you will have to contact us directly to request a refund.

Read more about payment methods and refunds here. If you are entitled to a refund from EA please contact us. Our processes are set up to ensure that all rightfully claimed refunds are granted. We automatically lock any account where a chargeback is requested to prevent fraud. Check out the Great Game Guarantee Policy for more details.

EA Play for PC memberships are not refundable. There are some exceptions to this that allow us to offer refunds under certain circumstances. Looking for information about Pogo? Check out our article on how to cancel your Club Pogo subscription.

Help us improve EA Help! Take Survey No, Thanks. Tuesday, January 19, We stand by our games. Was this article helpful?Want to check out our previous AMAs?

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Click here. If you would like to schedule an AMA with us, please send us a message in Modmail. The sidebar is a summary. Please see our full rules wiki page. Mouse over for futher details. No personal attacks, witch-hunts, or inflammatory language. This includes calling or implying another redditor is a shill. Please see our full rules on self-promotion here.

Devs, want to advertise your game or conduct an AMA? Get verified!

epic games refund policy reddit

This also includes game suggestion posts not following a proper format. General game related discussion is allowed, but game-specific help requests how to defeat a certain boss or level, what loadout is best for my character, etc and basic questions is a game co-op, does this game have controller support, etc aren't. Those questions would be more appropriate for the game's subreddit if it exists.

This includes "Can my PC run this? GoFundMe and other fundraising posts are also prohibited. Please follow the basic format found here when making game suggestion requests.

The more specific you are, the more we can help. Spam Domain Blacklist. Want to host a giveaway? Read this! Need a recording program? Check here! Epic Games store doesn't want to give me my money back for my refund request on a game call Ashen.

After waiting for them to respond to my request for days, all I got is "your purchase is not eligible for refund. Further in, it states that "A full refund will be offered for any requests made within 14 days of purchase. Not that I'm going to do it, but can you buy a game, complete it in under 2 weeks and refund it? Why do you even have a ban appeal section then? They take 3 days to respond, only to say, due to technical limitations, they don't have the ability to restore anything.

I read "A full refund will be offered for any requests made within 14 days of purchase". That seems like it can only be read one way in the buyers favor.

I don't think enough people understood the joke. Someone asked you to stop. I say keep going.

If the customer doesn't give up, offer a refund.Epic Games has decided to make Fortnite: Save the World a "premium experience" and shift away from the planned free-to-play release.

You can read more about this change in the State of Development Blog here. Users are expected to behave maturely and respectfully. For a full list of what you can and can't do, please check the subreddit rules. Latest Homebase Status Report. Epic Games' Refund Policy self. I searched around the web and here on reddit and I couldn't find anything regarding a refund policy.

Does anyone know if Fortnite will have one? Just on the off-chance the game isn't for me? Hello guys! I actually had a refund for Fortnite, I played the game through the whole first area, didn't enjoy it, I filled a form here and I had my refund!

I'm really happy with the way Epic handled the situation, it made me want to try their other games. I know this is a rather old comment but I wanted to ask.

How do I request a refund for an Epic Games Store purchase?

Did you get a confirmation email of the ticket? I rather enjoyed the first area of the game but when I got to the second area I realized I wouldn't be able to stick it out for the long haul of the game. What do you think my chances are of getting a refund?

I got an answer because of the amount of time played but its fine and I will still be putting time into the game and the companies other games because its not that its not fun its that I didnt really think the price tag fit for me. It took something like I received a mail from the Customer Support telling me my refund was accepted yes. I then checked on my Paypal and I saw the refund there too. Thats weird, i played through the first zone on the opening weekend, decided it wasn't for me, submitted a refund, waited until now and they declined due to time played.

But as far as I can see our progress is comparable. So they accepted my refund request and they need my legal information that I bought the game like a digital receipt.

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Problem is that the email that has it has been deleted. What can I do to get it back or get the legal information? I only played for an hour or so and this game just isnt for me.

I want to love it but its just not my kind of playstyle eventhough I thought it would be something I loved after watching all the videos and streams. Please contact your payment provider for details on how long it should take for funds to show up in your account, as this information varies between financial institutions. In my opinion, if you are claiming early access and the core progression is in loot pinatas you can never get your money's worth.

Just me. Not if it its a game designed to be played for hundreds if not thousands of hours and gets boring after I believe you can refund until you open the game. There is a link to do so in the web brower's on their site. Someone saw one before but once you open the game, I believe you can not refund it. I'm sure Epic will follow all local laws when applicable.

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I'm not aware of one personally. The game will be free in if you're worried about risking it. Otherwise get the least expensive pack, knowing you can always upgrade later.

OR find a friend who's super into it and give you one of their friend keys from the more expensive packs at a cheaper premium maybe? It's been about 72 hours from my refund request and I still have not got a response from them.Want to check out our previous AMAs? Click here. If you would like to schedule an AMA with us, please send us a message in Modmail. The sidebar is a summary. Please see our full rules wiki page.

epic games refund policy reddit

Mouse over for futher details. No personal attacks, witch-hunts, or inflammatory language. This includes calling or implying another redditor is a shill. Please see our full rules on self-promotion here. Devs, want to advertise your game or conduct an AMA? Get verified! This also includes game suggestion posts not following a proper format. General game related discussion is allowed, but game-specific help requests how to defeat a certain boss or level, what loadout is best for my character, etc and basic questions is a game co-op, does this game have controller support, etc aren't.

Those questions would be more appropriate for the game's subreddit if it exists. This includes "Can my PC run this? GoFundMe and other fundraising posts are also prohibited.

Please follow the basic format found here when making game suggestion requests. The more specific you are, the more we can help. Spam Domain Blacklist.

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Want to host a giveaway? Read this! Need a recording program? Check here! Seems like Epic Refund Policy changed in the last 20 hours epicgames.Want to check out our previous AMAs? Click here. If you would like to schedule an AMA with us, please send us a message in Modmail. The sidebar is a summary. Please see our full rules wiki page.

Mouse over for futher details. No personal attacks, witch-hunts, or inflammatory language. This includes calling or implying another redditor is a shill. Please see our full rules on self-promotion here. Devs, want to advertise your game or conduct an AMA? Get verified! This also includes game suggestion posts not following a proper format. General game related discussion is allowed, but game-specific help requests how to defeat a certain boss or level, what loadout is best for my character, etc and basic questions is a game co-op, does this game have controller support, etc aren't.

Those questions would be more appropriate for the game's subreddit if it exists. This includes "Can my PC run this? GoFundMe and other fundraising posts are also prohibited. Please follow the basic format found here when making game suggestion requests.

The more specific you are, the more we can help. Spam Domain Blacklist. Want to host a giveaway? Read this!Games and products you purchase through the Epic Games Store are generally eligible for a refund. If a game or product is marked as "non-refundable", then it will not be eligible. Products that include virtual currency, skins, or other consumables are not eligible for refund.

Epic cannot provide refunds for purchases made outside of the Epic Games Store. If you receive a refund for a game, you will also receive a refund for all in-app and downloadable content purchases you made through the Epic Games Store for that game, so long as that content has not been consumed, modified, or transferred.

Some purchases may qualify for refunding online by yourself. Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. Games and products are eligible for refund within 14 days of purchase. However, you must have less than 2 hours of runtime on record. You will not be eligible for refunds for games or products from which you have been banned or for which you have otherwise violated the terms of service.

In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy. By default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. You and Epic may also agree that the refund be issued by alternative method.

epic games refund policy reddit

Please note the amount of time for the refund to process is dependent on your payment method. You can cancel your pre-purchase and get a refund at any time before release.

After the game is released, you can request a refund within 14 days if you have not played the game for more than 2 hours. You can refund your purchase for a full refund and immediately re-purchase the product as long as it abides by the above guidelines, we do not consider this to be refund abuse.

If Epic determines you are abusing the refund policy, you may not be eligible for refunds. The policy exists so you can purchase with comfort and make sure you only spend on the games you want to pay for and play! Read on for how to return your purchase for a refund.

What types of products can I return for a refund? When are products eligible for a refund? How can I request a refund? How will I get my refund? What about pre-purchases? What if a product I recently purchased goes on sale? Last Updated: May 13, If Epic revises this policy, any revisions will apply to subsequent purchases.